Frequently Asked Questions
1. What sizes do you offer?
Most styles come in standard US sizing S, M, L, XL and XXL; selected gowns also come in extended sizes. Body measurements for each size (bust, waist, hips in inches and centimetres) are in the Size Guide on our Made-to-Order Policy page. If you are between two sizes, we recommend the larger size.
2. Are items made to order?
Yes. Every garment is cut and finished after you place your order. This guarantees a freshly made item and allows us to keep prices honest. Details are in our Made-to-Order Policy.
3. How long does an order take to arrive?
Because each item is made to order, production takes several working days before dispatch, followed by transit time. Estimated dispatch windows for each product are shown on its product page, and current estimates are in our Shipping Policy.
4. Do you charge for shipping?
No. Shipping is free on every order to every country we serve. There are no minimum order values and no hidden fees at checkout.
5. Which countries do you ship to?
We ship worldwide except to countries and regions covered by UK, US, EU and UN sanctions. The full list is on our Restricted Countries & Sanctions Compliance Policy page. Orders from restricted locations are declined and fully refunded if already paid.
6. What if the size I receive does not match the size I ordered?
If the item you receive does not match the size you selected at checkout, we will replace it or issue a full refund at no cost to you. Because items are made to order, we cannot accept returns where an incorrect size was simply selected — so please measure carefully. Full details: Refund & Returns Policy.
7. Can I change or cancel my order?
Contact us at [email protected] as soon as possible. Since production begins shortly after ordering, changes or cancellations are only possible before cutting begins.
8. How can I contact you?
Email [email protected] — we reply within 24–48 hours on business days. Full contact details are on our Contact Us page.